Req #: 234045

Department: HARBORVIEW - HAND FOOT AND ANKLE

Posting Date: 05/24/2024

Closing Info: Open Until Filled 05/31/2024

Salary: $3,749 - $5,360 per month

Shift: First Shift

Notes: The University of Washington (UW) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing through the UW retirement options; enjoy generous vacation and sick leave policies; and protect yourself and your family with life and long-term disability insurance. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908_a11y.pdf)

Harborview - has an outstanding opportunity for a Program Coordinator - UWM Patient Scheduler. WORK SCHEDULE

• Full-time, 100% FTE (40 hours per week)

• Day Shift POSITION HIGHLIGHTS

• Conveniently located near public transportation

• Make a difference for the patients and employees we serve

• Opportunity to provide career growth DEPARTMENT DESCRIPTION Located in the Ninth & Jefferson building across from Harborview Medical Center, the Foot & Ankle Center at Harborview provides consultation and surgical treatment for complex foot and ankle reconstruction, including arthritis, deformities, genetic anomalies, sports injuries and traumatic injury. We also offer podiatry services and non-surgical treatments. PRIMARY RESPONSIBILITIES

• Review and prioritize incoming referrals from multiple sources using their knowledge of each physician’s specialized skill set

• Triage incoming referrals to assure the appropriate specialist will be reviewing referrals

• Handle intake of each referral requests, ensuring complete information is received and entered into the electronic medical record system in a timely manner

• Schedule initial patient appointments either in person or via Telemedicine based on provider and patient preference

• Coordinates appointments for the patient at the appropriate facility and assists with urgent insurance authorization or financial assistance

• Manage and resolve a high volume of phone inquiries and messages

• Review appointment follow-up requirements and expectations with patients. Educate them to ensure adequate understanding of the purpose of each appointment and follow-up recommendations

• Offer financial assistance to self-pay and underinsured patients. Provide them with the necessary steps to apply for financial counseling

• Serve as a primary program contact to other departments, patients, providers outside facilities REQUIRED POSITION QUALIFICATIONS

• High school graduation or equivalent AND two years of experience in the program specialty

• Three years of Patient Support Service experience OR

• An equivalent combination of education/experience ABOUT HARBORVIEW MEDICAL CENTER As the region's only?Level?I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. Challenge. Collaboration.?Compassion. Become part of our?team. Join our mission to make life healthier for everyone in our community. ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Find your place at Washington’s only integrated health system devoted to improving the health of all people. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.