Req #: 234347

Department: HALL HEALTH CENTER

Posting Date: 05/16/2024

Closing Info: Closes On 05/31/2024

Salary: $5,360 - $7,678 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908_a11y.pdf)

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

Hall Health Center currently has an outstanding opportunity for a Medical Assistant Supervisor. This position supervises the work and coordinate the daily operations and clinical care activities for Hall Health Center (HHC) Medical Assistants

Hall Health Center on the UW Seattle Campus is an AAAHC-accredited outpatient facility providing high quality health care to a wide range of individuals. Hall Health Center has over 40,000 patient visits annually. Two thirds of these visits are by undergraduate and graduate students. One third of visits are by faculty, staff, retirees, and others in the greater Seattle community. The primary mission of Hall Health is to support student success by providing excellent access to high quality comprehensive care. Its providers contribute to the medical quality assurance and management needs of the clinic. Hall Health is committed to supporting the UW Medicine Patients Are First Service Culture Guidelines.

Hall Health embraces diversity as a core value and commits to providing a welcoming and inclusive environment for individuals of all backgrounds and identities. We respectfully engage in difficult conversations about equity, privilege and unconscious bias. We honor global, multicultural perspectives and uphold social justice values. Applicants from marginalized communities and those who have demonstrated commitment to caring for patients from underserved communities are particularly encouraged to apply.

Hall Health Center is an essential service of the University of Washington and remains open during UW closures for severe weather, natural disaster, or other emergency conditions. All HHC staff members are considered essential employees and are expected to report to work as usual in such events.

UW employees enjoy generous benefits and work/life programs. For a complete description please visit our website ( https://hr.uw.edu/benefits/ ).

This Medical Assistant Supervisor (NE S SEIU 925 Supv) is a 100% position, fully onsite at Hall Health Center.

DUTIES AND RESPONSIBILITIES Supervise daily operations of HHC Medical Assistant: 80%

• MA staff, including patient flow, scheduling, provider support, prescription refills, patient communications, and safety and infection control procedures.

• Assign special duties to MAs and student helpers in the Primary Care Unit.

• Coordinate the provider schedules with MA staffing in conjunction with Unit Heads.

• Staff MAs within the allocated budget and staff units to ensure an efficient patient flow process that maintains satisfaction for patients and providers.

• Responsible for hiring, training and orienting new MA staff.

• Conduct performance evaluations for Medical Assistants.

• Coordinate the coverage of medical assistants throughout the practice for unscheduled and scheduled absences. Review and authorize scheduled leave requests.

• Report patient flow, customer satisfaction issues, staffing inequities/concerns to administration.

• Serve as liaison between the MAs and other HHC staff; identify potential problems and facilitate resolution.

• Develop, evaluate and implement clinical policies and procedures: recommend appropriate changes to administration and ensure consistent application of policies and procedures.

• Evaluate and monitor compliance to policies and procedures for accountability.

• Serve as a resource for clinical and operational issues. Develop provider schedules, phone and reference lists for clinical staff.

• Collaborate with Nurse Managers to ensure patients are given optimal care by the appropriate medical professional, and that patient safety and infection control compliance are strictly followed.

• Perform duties of a Medical Assistant.Other Administrative Duties: 20%

• Serve as Point of Care Testing Coordinator and trainer for Health Center, including providers and nurses.

• Accountable for the maintenance of medical supplies/instruments inventory; coordinates program with University of Washington Medical Center Materials Management.

• Identify and schedule meetings and in-services to support the MA clinical practice.

• Coordinate Continuing Education Programs with Nurse Manager.

• Lead and schedule standing monthly staff meetings with MAs and others as appropriate.

• Provide input for performance evaluations regarding the student as requested from the instructor.

• Participate in bimonthly Unit Head/Management meetings.

• Participate as requested in organizational initiatives, including e-care, EPIC, staff appreciation, etc.

• This position performs an essential function to the Hall Health Center. The supervisor is expected make every effort to report to work in the event that the University suspends operations because of severe weather, natural disaster, or other emergency condition.

• Perform other related duties as assigned. ADDITIONAL REQUIREMENTS

• Demonstrate strong leadership and organizational skills. Ability to work accurately, with attention to details in a fast-paced, multitask environment.

• Strong communication, interpersonal and critical thinking skills

• Exercise good judgement and ability to advise, direct and evaluate employees.

• Work effectively with other leaders to promote Hall Health Center, and support MA unit changes as needed.

• Possess excellent customer service principles and skills.

• Ability to Interact with all levels of staff and develop effective and productive working relationships.

• Adapt clinic routines to accommodate language and cultural preferences.

• Support clinical (triage) decisions about patient care.

• Follow established policies and procedures.

• Strictly safeguard patients’ privacy and their health records.

• Demonstrate competency in obtaining accurate vital signs and other physical assessment/ treatment skills within the scope of the MA.

• Demonstrate knowledge of normal versus abnormal clinical events and findings.

• Demonstrate consistent, accurate, and timely follow-through when processing patient requests and executing provider orders.

• Knowledge of current infection control standards and practices.

• Consistently act in accordance with the Hall Center ethical, legal and organizational framework to ensure that our patients’ interests and well-being are met.

• Maintain patient confidentiality, and demonstrate respects for cultural, economic, and ethnicity of patients, visitors and staff.

• Champion the UW Medicine Patient's Are First Service culture, behavior and guidelines.

• Responsible for maintaining and improving knowledge and skills necessary to the MA role.

• Demonstrates basic computer knowledge and skills.

• Able and willing to work flexible schedule to maintain optimum level of clinic service. MINIMUM REQUIREMENTS

• Two (2) years of experience as a Medical Assistant.

• Completion of a Medical Assistant course accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES) or other recognized regional or national accreditation board; Or Equivalent education/experience.

• Legal Requirement: Must be Washington State Medical Assistant-Certified or achieve this designation during the probationary period. Failure to achieve and/or maintain this designation will result in termination of employment. DESIRED QUALIFICATIONS

• High School Diploma and 3 years medical assistant experience, including one year as supervisor, working in a health care setting.

• Recent experience providing direct patient care in an ambulatory or emergency medicine department/acute care setting.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.