Description We are offering an exciting opportunity for a Help Desk Analyst III based in New Haven, Connecticut. The role involves managing a client department’s complete desktop computing environment, maintaining software and hardware, and providing technical support to clients. This role is ideal for candidates who are skilled in Microsoft, Active Directory, Computer Hardware, Deskside Support, Mac Computers, Basic Troubleshooting, Network Troubleshooting, and Hardware Troubleshooting.

Responsibilities:

• Manage a client department’s desktop computing environment

• Create and maintain departmental organizational units in the active directory, including the implementation of group policy needs

• Keep software and hardware up-to-date by conducting proactive site visits and maintaining an inventory of installed operating systems, application software, and devices

• Install and coordinate the repair of a wide variety of computing devices and peripherals on the desktop and attached to the network

• Provide support to clients in the use of their desktop equipment by training users

• Respond to both emergency and routine calls for computer assistance in support of core services such as email, scheduling, and backup systems, as well as client department specific applications

• Document all reported problems

• Work with others to ensure smooth integration of network and software products

• Analyze, recommend, and implement work-group computing solutions to meet client department’s needs

• Train other support technicians and complete technical projects such as the testing of hardware and software products. Requirements • Proficient in Microsoft Office Suite

• Expertise in Active Directory management

• Strong knowledge of computer hardware

• Experience in providing deskside support

• Familiarity with Mac computers

• Ability to perform basic troubleshooting of computer systems

• Proficiency in network troubleshooting

• Experience in hardware troubleshooting

• Excellent communication and problem-solving skills

• Ability to work collaboratively in a team environment

• Strong multi-tasking abilities, with an understanding of prioritizing tasks

• Proven customer service skills, with a focus on providing prompt and efficient assistance to users

• Knowledge of ITIL processes and procedures would be a plus

• Relevant certifications, such as CompTIA A+ or Microsoft Certified: Azure Administrator Associate, would be advantageous Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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